Meet SME Jessica Bonney
As a Capacity Management and Patient Flow Subject Matter Expert (SME), Jessica Bonney focuses on documentation/workflows, process mapping and capacity management in addition to participating in key integrated sessions.
“Jessica has been involved in with the Capacity Management and Patient Flow team for the past many months. Her dedication, commitment and passion to support patient care and ensure that the voice of Providence Care teams are heard around numerous tables has been invaluable,” says Rachael Smith-Tryon, Workstream Lead for Patient Access and Foundations.
“Her collaborative approach and kind nature are valued by all of those who are fortunate to have an opportunity to work with her,” Smith-Tryon continued.
“Jessica’s support and expertise regarding the referral processes and overall access to care and transitions throughout the region has been absolutely invaluable! She always comes to the table with an open mind and a desire to make things work better,” says Jennifer Lucas, Clinical Workflow Lead for Rehab Therapies.
“She is a perceptive and collaborative leader, a positive role model for her own team at Providence Care and for many of us who have the pleasure of working with her.”
1. What do you enjoy most about being a Subject Matter Expert?
I enjoy the opportunity to collaborate with all of our regional partner hospitals and colleagues on a system that is going to have a very meaningful positive impact on healthcare delivery and patient experience within the entire South East Region.
2. How will Lumeo benefit Patient Flow at Providence Care?
The ability to have one single patient record will significantly enhance how patients are referred to Providence Care, how we determine suitability for our programs, how we coordinate care and how we communicate with one another. I am excited about the opportunity to improve both the patient and provider experience.
3. How does Lumeo compare with our current ePR?
Lumeo will provide one regional health record. Imagine being able to easily access information in regards to your patient’s most recent acute care admission or to plan for an incoming admission by reviewing information in the complete health record – instead of waiting for the paper chart or transfer documentation to arrive with the patient. I am envisioning far fewer faxes and much less paper!
4. What do you think the biggest strength of Lumeo is?
I think that the biggest strength of Lumeo is its ability to capture a patient’s healthcare journey throughout the region. The benefits will be improved care, safety, communication and overall efficiency. As healthcare providers and consumers, I am envisioning a more seamless experience.
5. What would you like to share with Providence Care staff about the project?
Though change can feel daunting and we will certainly have a period of significant new learning and adjustment, I am genuinely excited about the positive impact of this change.