My Health Record Pilot Project: Support Information

My Health Record Portal  - Contact Information for Support

Technical questions:

Please contact the 24/7 support line at 1-888-249-0074. This is a toll-free number to the Oracle Health Customer Care Support Centre, located in Kansas City, Missouri. They can help with log in issues, password resets, navigation questions, or other technical issues you may experience. Note that your data is

Health Records:

If you would like to access a document or test result that is not displayed through Lumeo My Health Record, contact the Health Records department at the hospital where your appointment or visit took place.  

Brockville General Hospital  

  • Phone: 613-345-5649 ext. 51428  

  • Address: 75 Charles Street, Brockville, ON K6V 1S8  

Kingston Health Sciences Centre (KHSC) This includes the Kingston General Hospital (KGH) and Hotel Dieu Hospital sites.  

  • Department: Release of Information Department  

  • Phone: 613-549-6666 ext. 4949 or 613-549-6666 ext. 6800  

  • Fax: 613-542-8071  

  • Email: KHSCroiRequest@KingstonHSC.ca  

  • Address: 76 Stuart Street, Kingston, ON K7L 2V7  

Lennox and Addington County General Hospital  

  • Department: Medical Records  

  • Phone: 613-354-3301  

  • Address: 8 Richmond Park Drive, Greater Napanee, ON K7R 2Z4 

Perth and Smiths Falls District Hospital This hospital has two sites, and you can contact either to request records.  

  • Perth Site (GWM Site): 613-267-1500 ext. 4215  

  • Smiths Falls Site: 613-283-2330 ext. 1146  

Providence Care  

  • Department: Clinical Records Department  

  • Phone: 613-544-4900 ext. 53443  

  • Confidential Fax: 613-540-6181  

Quinte Health Quinte Health operates four hospitals. You can contact the Health Records department at each specific site.  

  • Belleville General Hospital: 613-969-7400 ext. 2280  

  • Trenton Memorial Hospital: 613-392-2541 ext. 5509  

  • Prince Edward County Memorial Hospital: 613-476-2181 ext. 4259  

  • North Hastings Hospital: 613-332-2825 ext. 6225  

General inquiries for Quinte Health can be directed to:  

  • Email: healthrecordsroi@quintehealth.ca  

Accuracy of Health Records:

We make every effort to keep your personal health information as correct as possible. If you think there may be something inaccurate in your personal health record, please contact the Privacy Office at the hospital where your appointment or visit took place.  

Brockville General Hospital  

  • Phone: 613-345-5649 ext. 51428  

Kingston Health Sciences Centre (KHSC) This includes the Kingston General Hospital (KGH) and Hotel Dieu Hospital sites 

  • Phone: 613-549-6666 ext. 2567   

Lennox and Addington County General Hospital  

  • Department: Medical Records  

  • Phone: 613-354-3301  

  •  

Perth and Smiths Falls District Hospital This includes the Perth Site (GWM site) and Smith Falls Site. 

  • Phone: 613-283-2330 ext. 1149  

  • Mailing Address: 60 Cornelia Street West, Smiths Falls, ON K7A 2H9  
     

Providence Care  

  •  Department: Clinical Records Department  

  • Phone: 613-544-4900 ext. 53443  

  • Confidential Fax: 613-540-6181  
     

Quinte Health Quinte Health operates four hospitals. You can contact the Health Records department at each specific site.  

  • Belleville General Hospital: 613-969-7400 ext. 2280  

  • Trenton Memorial Hospital: 613-392-2541 ext. 5509  

  • Prince Edward County Memorial Hospital: 613-476-2181 ext. 4259  

  • North Hastings Hospital: 613-332-2825 ext. 6225  

Proxy Access Requests:

Should you wish to give access to your Lumeo My Health Record Portal to another person send an email request to the hospital where you had your appointments or visits.  

Brockville General Hospital: portalaccess@brockvillegeneralhospital.ca 

Kingston Health Sciences Centre: portalaccess@kingstonhsc.ca 

Lennox & Addington County General Hospital: portalaccess@lacgh.napanee.on.ca 

Perth and Smiths Falls District Hospital: portalaccess@psfdh.on.ca 

Providence Care: portalaccess@providencecare.ca 

Quinte Health: portalaccess@quintehealth.ca 

 

Questions about your health care:

Please contact your health care provider. For general inquiries about medical topics, the Health Connect Ontario website is a valuable resource to check your symptoms, get health advice, find a service, or search the medical library.  

Questions about your Health Information in the Portal?

If you have any questions or concerns about the test results, clinical notes, or other information you see in your portal, please contact the health care provider or service who ordered the test or provided your care. They are best positioned to explain your results and discuss next steps.

For Quinte, please contact the Patient Experience Office.