Resources for My Health Record Pilot Participants

Note: please do not share this webpage with anyone outside of the pilot project as we are not currently accepting other portal users during the testing phase.

Thank you for participating in the My Health Record Portal Pilot Project!

My Health Record is a secure website where you can access your digital health records shared by our six partner organizations:

• Brockville General Hospital

• Lennox & Addington County General Hospital

• Providence Care

• Kingston Health Sciences Centre

• Perth and Smiths Falls District Hospital

• Quinte Health

We are looking for your input on:

• the design of the portal and the portal’s mobile app

• how easy it is to navigate and find information

• accessibility for devices such as computers, laptops, tablets and mobile phones

• materials such as handouts, videos, how-to guides and website information

  You can provide feedback at any time by filling out this short survey. You can provide feedback as many times as you like.

How do I navigate the portal?

Watch this video and download the navigation guide to learn how to use the portal:

Trusted Person Access

Are you a Trusted Person (caregiver, Substitute Decision Maker) for another person? Please download and fill out the Consent Form and Access Account Form to request access and provide consent from the person whose records you wish to access.

For clients under 12 years old: Access to a client’s health information by a trusted person is automatically removed when a client turns 12 years old.  When the age of 12 is reached, allowing trusted person access is considered optional.    Clients 12 years old and older can choose to remove a trusted person’s access to their health information at any point in time

Consent Form for Trusted Person Access

Trusted Person Access Account Setup Form

Download this guide to help you find information in the portal:

Questions about the pilot project?
Visit our FAQs page for more information.

Questions about your medical record or proxy access?
Visit our support page for contact information.

Technical Support?
Please contact the 24/7 support line at 1-888-249-0074 for technical support. This is a toll-free number to the Oracle Health Customer Care Support Centre, located in Kansas City, Missouri. They can help with log in issues, password resets, navigation questions, or other technical issues you may experience. Note that your data is stored in Ontario and compliant with Ontario laws and regulations.